BookingBug brings a range of retail banking engagement solutions to help personalize relationships and bolster customer experience. Whether it’s a first time home buyer appointment or a customer planning their retirement, global leaders in banking see the value in offering scheduling experiences that create profitable customer engagements.
BookingBug's CEO, Glenn Shoosmith, offers a candid take on the current state of retail banking, as well as how today's banks and financial services institutions should be adapting to meet the needs of their customers.
Glenn also mentions a core concept uncovered in our Modern Banking Research, that we refer to as The Democratization of Banking. The concept refers to the increase in customer expectations of banks when the barrier of switching to a new provider is lowered.
BookingBug’s appointment scheduling is proven to create superior customer experiences, while maximizing staff and resource utilization. It’s trusted by leading global banks to manage their most important customer engagement journeys across thousands of branches.
Our scalable events solution allows for complete flexibility to provide engaging events that reflect your business, increase foot traffic and customer spending, and bring in new business. Events seamlessly integrate with existing systems, combining ease of use with powerful tools to make the most out of your in-branch events.
BookingBug’s dynamic queue management is a scalable customer management solution for multi-location organizations. It intelligently leverages configured, historic and real-time data to calculate queue times and manage customers–meaning customers receive accurate and personalized wait time information.
Our Integration Gateway supports 30+ powerful integrations across a number of application categories from CRM to Calendar to Payments, delivering real-time integration with your current and future applications of choice. Our out of the box capabilities result in a simplistic implementation and our expertise ensure this will continue throughout your customer lifetime.